UK delivery is £1.99 under £50 and FREE for orders over £50.
Europe and International rates are calculated at checkout.
We use Royal Mail Tracked services in the UK. Orders placed after 12pm will be processed the following business day and will take 1-2 working days to arrive. We operate Monday to Friday. If you order on a Friday after 12pm, your order won't be processed until the following Monday.
Overseas deliveries can take anywhere from 5-11 days. Delivery details will be provided in your confirmation email.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. DIPSODA cases come with a no quibble 30 Day return window.
You can select either a Standard Snap Case or Impact Tough Case when purchasing a DIPSODA case.
Choose the Standard Snap case for lightweight protection from scrapes and scratches, or the more durable Impact Tough Case, which includes a silicone insert for added durability and great drop protection.
With our Snap cases, you'll need to ensure you push hard to get the case to 'snap' onto your phone. They are designed for a tight fit so your phone is protected.
Our Impact Tough cases come in two parts. Remove the rubber insert from the hard outer shell and apply it to your phone first. Then apply the outer shell to the rubber insert. This ensures it's been applied to your phone correctly for added durability and protection.
As the tough case is designed to be a snug and tight fit to your phone, it provides more protection for your phone. You may find that the buttons are harder to press when first applied. You must ensure that the buttons on the rubber insert are properly pushed out before applying it to your phone. We also suggest that whilst the rubber insert is on your phone, try lifting the insert and stretching it slightly away from your phone. This can help to relieve some of the pressure the case is putting on your buttons.
After some usage, you'll find that the buttons become easier to press. Many new items are stiff to begin with but loosen after some usage.
If a product comes with customization options, it will say so on the products page.
If you have made more than one payment attempt, the failed payments will not be taken from your bank account. When a transaction is processed through our store, we carry out fraud prevention checks and get authorisation from your bank before any funds are taken.
When your transaction is sent for authorisation by your bank, checks are carried out. An authorisation request is sent to your card issuing your bank to ensure the funds are available to make the payment. If there are funds, your bank will place a reserve on your account for the amount of the transaction. This allows the funds to be taken from your bank account, known as a shadow.
Even after authorisation, your transaction can still fail. If your transaction fails after the authorisation, the funds will still be reserved on your bank account. Although they have not been taken from your account, they will appear to have been taken.
The reserve can last up to 7 working days before it’s lifted.This is not controlled by us and we cannot remove this from your bank account.
If you want to get the reserve lifted, you’ll need to speak directly with your card’s bank. They’ll be able to help with removing the reserve and make the funds available to you.
No. The reserve only highlights the funds to be taken from your bank account; they are not actually taken. Once the reserve is removed from your bank account, the funds will appear in your bank account again.
Still got a question?
You can contact us through our contact page. We will be happy to assist you.