We have a 30-day return policy, which means you have 30 days after ordering your goods to request a return.
To be eligible for a return or exchange, your goods must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return or exchange, start the RMA process.
After you have successfully started the RMA process, you are advised to return the goods within 7 days from opening the RMA. Goods received beyond the 30 day limit exclusive of the 7 day grace period will not be honoured.
Please be advised that you will be required to pay the return postage for the goods. Original postage costs will not be refunded.
If you choose to return your goods using normal, untracked delivery, then please ensure you get proof of postage. We cannot be held responsible if the goods go missing on its return.
Personalised phone cases
We cannot accept the return of personalised goods, unless it is faulty. Personalised goods are made to your order, so please double check your name and/or initials for spelling mistakes. Our machine will print the information exactly from your order. Please ensure you order the correct phone model/phone model size.
We cannot accept responsibility for incorrect spelling mistakes or the selection of incorrect phone models, unless the error has been made by ourselves during the production process.
Damages and issues
Please inspect your order upon reception and contact us immediately if the goods are defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of goods cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the goods you have, and once the return is accepted, make a separate purchase for the new goods.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. We normally advise it'll take 10 working days from when the refund was first processed to show in your original payment method. However, refund times are dictated by your card or payment issuer and are outside of our control.