Returns
Returns policy
We have a 30-day return policy, which means you have 30 days after ordering your goods to request a return.
To be eligible for a return or exchange, your goods must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return or exchange, start the RMA process.
After you have successfully started the RMA process, you are advised to return the goods within 7 days from opening the RMA. Goods received beyond the 30 day limit exclusive of the 7 day grace period will not be honoured.
Please be advised that you will be required to pay the return postage for the goods. Original postage costs will not be refunded. You will need to return the goods to us via Royal Mail ONLY. We will not be held responsible if you return goods to us via other couriers and we don't receive it.
If you choose to return your goods using normal, untracked delivery, then please ensure you get proof of postage. We cannot be held responsible if the goods go missing on its return.
Personalised phone cases
We cannot accept the return of personalised goods. Personalised goods are made to your order, so please double check your name and/or initials for spelling mistakes. Our machine will print the information exactly from your order. Please ensure you order the correct case type/phone model size.
We cannot accept responsibility for incorrect spelling mistakes or the selection of incorrect phone models or case types, unless the error has been made by ourselves during the production process.
Buy 1 Get 1 50% Off discount
If two phone cases are bought through the Buy 1 Get 1 50% Off Discount, and both are returned, you will receive a full refund for both phone cases. If you buy two phone cases, and only one is returned for a refund, the cost of the original purchase will be split equally between the two items.
Damages and issues
Please inspect your order upon reception and contact us immediately if the goods are defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Missing items / late delivery
If you do not receive your order within the chosen shipping timeframe stated on our website, we can either send a replacement order or process a refund.
As we use Royal Mail for our order deliveries, we have to wait up to 10 working days before shipping a replacement or processing a refund. This is to ensure that Royal Mail has enough time to make the delivery. This can be dependent on how busy they are, strikes, weather conditions and other reasons.
Exceptions / non-returnable items
Certain types of goods cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the goods you have, and once the return is accepted, make a separate purchase for the new goods.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. We normally advise it'll take 10 working days from when the refund was first processed to show in your original payment method. However, refund times are dictated by your card or payment issuer and are outside of our control.